Customer Service

ORDER PLACEMENT

• Can I change or add products to my order?
• Can I cancel my order?
• When will I receive my confirmation email?
• My order has not been delivered completely
• How long do items stay in my shopping cart?
• I am experiencing problems with the website

DELIVERY

• What is the delivery time?
• What are the shipping costs?
• Which shipping options are available?
• Information about track & trace
• Can I still change my address?
• My order has not yet been delivered

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PAYMENTS

• Which payment options are there?
• Is it safe to pay online?
• I have received a payment reminder, but I have already paid

RETURNS

• How can I return one or more articles?
• What is the return address?
• Can I exchange items?
• Where can I find the information about Online Dispute Resolution?

CUSTOMER ACCOUNT

• How do I create a customer account?
• What benefits do I have with an account?
• I forgot my password
• My e-mail address is not accepted
• Do I need a customer account at Dreambeads Online to shop?
• Where can I find the invoice for my order?

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REWARD POINTS SYSTEM, DISCOUNT & GIFT CARDS

• Do you have an active discount code?
• My discount code for the newsletter registration is not working
• Do you have your own gift card?

BUSINESS CUSTOMER ACCOUNT

• Can I create a business customer account?
• How do I know if my account is a business customer account?

PRODUCTS

• Where can I find the inner size of an item?
• What material are your parts made of?
• What material are the colored wooden beads?
• The item I am looking for is sold out, when will it be back in stock?
• I can't find a (specific) product
• Do you have REACH declarations?

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