When will I receive a track & trace message?
If you choose a shipping method with track & trace, you will receive a message together with a confirmation email that your order is ready for shipment.
When can I follow the track & trace?
As soon as your order is processed in the sorting center of your carrier, there will be an update in the track & trace within 1 - 3 days. After this you will be able to see an expected delivery time for your order.
My track & trace indicates that my order has been delivered, but this is incorrect.
In this case we kindly ask you to contact our customer service, we will be happy to help you.